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Insights & Resources

Useful questions for better technology decisions.

Short explanations to help frame a conversation with your team and suppliers.

Illustrative backup and recovery planning

Explore a topic

Start with the fundamentals.
GUIDE / SERVICE EXPLAINERWhat to define before outsourcing ICT support

Systems, users, coverage, ownership and escalation are the first questions to settle.

GUIDE / SERVICE EXPLAINERA cloud migration starts with dependencies

Look beyond servers to identity, connectivity, data and the applications people use.

GUIDE / SERVICE EXPLAINERBackup and recovery are different decisions

A copy is one part of a recoverable service. People and restore steps matter too.

A practical reading guide

Three distinctions that make scoping easier.

Support versus management: a helpdesk gives users a route to report issues. Managed ICT adds an agreed operating responsibility for systems, maintenance and review. The scope of each should be explicit.

Cloud versus migration: a cloud platform is the destination or operating environment. Migration is the planned change to reach it, with dependencies, validation and a fallback decision.

Backup versus recovery: a backup is a copy. Recovery is the ability to restore useful information and bring dependent work back online. Neither alone guarantees legal compliance or information security.

Discuss your environment